Privacy Policy

Effective Date: June 21, 2026.

Introduction and Scope

Aztec Paradise Casino (aztecparadisecasino-uk.com) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, process, store, and protect the information you provide when using our services.

We are registered and operate in accordance with the laws of the United Kingdom. We adhere strictly to the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). As a data controller, we are responsible for ensuring that your data is processed transparently, lawfully, and securely.

By using our website, you acknowledge the terms described in this policy. If you do not agree with these practices, please discontinue use of our services.

Information We Collect

To provide a seamless gaming experience and comply with legal requirements, we collect specific categories of personal data:

  • Registration Data: Your full name, date of birth, residential address, email address, and mobile phone number.
  • Verification Data (KYC): Government-issued identification (e.g, passport, driving license), proof of address (e.g, utility bills), and source of funds documentation.
  • Transaction Data: Details regarding deposits, withdrawals, and payment methods used, including bank transfer details, e-wallet identifiers, and credit/debit card information (processed in compliance with PCI-DSS standards).
  • Technical Data: IP address, device type, browser settings, operating system, and data collected through cookies regarding your site navigation.
  • Gaming Data: History of wagers, gameplay duration, preferred games, and bonus utilization.
  • Correspondence Data: Records of communications with our support team, including emails and chat logs.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To provide you with our gaming services and fulfill our obligations as an operator.
  • Legal Obligation: To comply with regulatory requirements imposed by the UK Gambling Commission (UKGC), including anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.
  • Legitimate Interests: To improve our platform, prevent fraud, enhance security, and provide personalized user experiences.
  • Consent: When you opt-in to marketing communications or optional features.

How We Use Your Data

Your data is used solely for the following purposes:

  • Verifying your identity to ensure you meet the legal age requirement (18+) and preventing underage gambling.
  • Processing financial transactions and managing your casino account.
  • Conducting enhanced due diligence to prevent money laundering and fraud.
  • Monitoring gameplay to promote Responsible Gambling and identify signs of problem gambling.
  • Communicating administrative updates, service changes, and, where consented, promotional offers.
  • Responding to support inquiries and troubleshooting technical issues.

Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with trusted third parties under strict confidentiality agreements for:

  • Identity Verification: Third-party providers (e.g, credit reference agencies) to verify your identity and residency.
  • Payment Processing: Secure payment gateways to facilitate deposits and withdrawals.
  • Regulatory Compliance: We are legally obligated to disclose information to the UK Gambling Commission, law enforcement, and other regulatory bodies when requested or required by law.
  • Software Providers: Game developers may receive anonymized data to ensure game functionality.

Data Security and Retention

We employ robust technical and organizational security measures, including advanced encryption (SSL/TLS), firewalls, and restricted internal access, to safeguard your information against unauthorized access or disclosure.

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or regulatory requirements. Under UK AML regulations, we are required to retain certain transaction and identity records for a minimum period of five years following the closure of your account.

Your Rights Under UK GDPR

As a data subject, you have the following rights:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your data, subject to our legal obligations to retain records.
  • Right to Restrict Processing: You may request that we limit how we use your data under specific conditions.
  • Right to Data Portability: You may request to receive your data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data for direct marketing or based on our legitimate interests.

To exercise these rights, please contact our Data Protection Officer (DPO) at [email protected].

Responsible Gambling and Player Protection

As a licensed operator in the UK, we prioritize your wellbeing. We monitor behavior for potential harm and reserve the right to restrict access if concerning patterns are identified. We provide tools such as deposit limits, reality checks, and self-exclusion options.

If you or someone you know is struggling with gambling, help is available. We encourage you to reach out to local support services:

  • GamCare: 0808 8020 133 (National Gambling Helpline).
  • BeGambleAware: Visit the website for confidential support and guidance.
  • GAMSTOP: You may register for free to self-exclude from all online gambling companies licensed in Great Britain.

Cookies Policy

Our website uses cookies to distinguish you from other users. Cookies help us provide a better experience, remember your preferences, and ensure the security of your account. You can manage your cookie preferences through your browser settings, though disabling them may limit your ability to use certain features of our site.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or our internal processes. Significant changes will be communicated via email or through a notice on our website. Continued use of our site following such updates constitutes your acceptance of the revised policy.

Contact Us

For any questions regarding this Privacy Policy or the handling of your personal data, please contact our support team:

Email: [email protected].

If you remain dissatisfied with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.